YOU Have the RIGHT TO YOUR RECORDS!
Your right to obtain your nursing
home records within 24-48 hours is well established and grounded
in many laws and policies:
Facilities Residents Rights: Your facility
is required to Post Residents Rights which include the guarantee/right
for you access to your records.
Federal Law: 42 CFR Sec. 483.10(b)(2)(i)
requires that a nursing home is to
produce on request of a resident the nursing home records within
State Law: 940 CMR 4.08(6), (10) requires
that a nursing home is to
produce on request of a resident the nursing home records
State Regulations: The Massachusetts Division
of Health Care Quality within the Department of Public Health can
also assist when a facility refuses to turn over Nursing Home Records.
Division of Health Care Quality
99 Chauncy Street, Boston, MA 02111
To Download a Medical Release (Hippa) Form:
To make a complaint with DPH (Department
of Public Health)
Call the DPH Complaint Hotline DPH 1-800-462-5540
Massachusetts Executive Office of Elder Affairs
General Information & Referral Assistance (9am-5pm)
Telephone: (617) 727-7750 or 1-800-882-2003
(24 hours) 1-800-882-2275
Web Site: http://www.mass.gov/elder
For someone who is living, their signature or that
of a "Durable Power of ATtorney" or authorized representative
For those deceased, Nursing Homes will generally
require that a properly appointed estate representative make the
You will be required to pay a reasonable copy fee.
Call us at
617-479-4300 if a loved one has been injured by a lack of
care in a nursing home.