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How to File complaints against your Nursing Home: State and Federal

(1) MASSACHUSETTS COMPLAINT ( STATE) PROCEEDURE:

Notify the Department immediately by phone at 617-753-8150 of any deaths resulting from incidents, medication errors, abuse or neglect; and full or partial evacuation of the facility for any reason.

By Mail
Massachusetts Department of Public Health
250 Washington Street
Boston, Massachusetts 02108
or
By Tel: Call the DPH. They have investigators who will review your complaints:
(617) 624-6000
TTY/TDD (617) 624-6001

or go to their online site: DPH Elders Page

DPH Long Term Care Residents Rights

Click here To Complain to the Massachusetts Licensing Division against Nursing Home Administrators ....

DPH Complaint Form

AND Contact the: the Division of Health Care Quality, a department within the Department of Public Health.
Massachusetts Department of Public Health
Division of Health Care Quality
Telephone: (617) 753-8000
Survey Tool Information: (617) 753-8000
Fax request to: (617) 753-8095
Web Site: http://www.mass.gov/dph/dhcq

Fax The complaint form in 617-753-8165

(2) FEDERAL COMPLAINT PROCEEDURE:

Go to this site: http://www.jointcommission.org/GeneralPublic/Complaint/ to see the proceeure

Online: Federal Complaint FORM Use this Form

E-Mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
(630) 792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Tel: If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number,
8:30 to 5 p.m., Central Time, weekdays.

(800) 994-6610

(3) Other Massachusetts Resources:

Massachusetts Executive Office of Elder Affairs
General Information & Referral Assistance (9am-5pm)
Telephone: (617) 727-7750 or 1-800-882-2003
(24 hours) 1-800-882-2275
Web Site: http://www.mass.gov/elder

The Massachusetts Commission on End of Life Care
250 Washington St
4th Floor
Boston, MA 02108
Phone:617-624-5437
Fax: 617-624-5075
Web Site: http://www.endoflifecommission.org

Massachusetts Office of the Attorney General
Consumer Protection Division
Telephone: (617) 727-8400
Web Site: http://www.mass.gov/ago
Consumer and Provider Service Organizations

Alzheimer's Association of Eastern Massachusetts
Telephone: (617) 494-5150
Helpline: 1-800-548-2111

Massachusetts Aging Services Association, Inc.
Telephone: (617) 739-3235
Web Site: http://www.massaging.org/

Living is for the Elderly (LIFE) Nursing Home Resident Advocacy Group
Telephone: (781) 646-1000 ext. 4733

Massachusetts Extended Care Federation
Telephone: (617) 558-0202
Web Site: http://www.mecf.org/

Massachusetts Elderline
General Consumer Information on Free Prescription Drug Program and
Services for the Elderly
Telephone: 1-800-AGE-INFO

Hospice Federation of Massachusetts

Our office is handling Nursing Home abuse and bedsore cases against some of the largest Nursing Home chains in America including Epoch and Kindred Healthcare. If you feel that you or your loved one has been injured as a result of nursing home abuse please call 1-617-479-4300 or use our free case evaluation form below:

An Attorney will speak with you now at 617-479-4300 or use this form: